Claro! Water Quality
PROJECT TYPE: Service Design / Design Strategy
Project developed during Global Service Design event where participants identify
a real-world need, ideate and prototype concepts, and deliver a solution within 48-hours.
After global theme of “splashing water” was announced, event participants brainstormed, shared preliminary ideas on translating theme to address a need, and formed respective teams around best ideas.
Using Flint, Michigan water crisis as guidance, formed group to learn about drinking water issues. Activities included:
- Review National Primary Drinking Water Regulations (NPDWR) that apply to public water systems - including "acceptable" measurable levels of contaminants.
- Find examples of current advisories people are provided with during water quality emergency at national, sate and local levels.
- List health issues caused or exacerbated by contaminated water, especially for children and the elderly.
- Create timeline to identify when people in Flint, Michigan began to notice something was wrong with the drinking water via sensory identification (look, smell, taste) and how soon did they notify officials.
How might we provide people with early, trustworthy, information about their water quality, so they know when to take action and what action to take?
Conduct impromptu interviews to get people's perception of public water systems. Came back to event HQ to
make sense of findings, ideate solutions, create prototypes, then went back out into local community to get "user" feedback.
Create a in-home service that provide users with "real-time" update on drinking water quality, will alert users to contaminants detected locally, and provide guidance on emergency safety precautions to take.
Storyboard of Service "In Action"
"Prototype Share Out" Demonstrate solution, Claro Water Quality Monitoring Service
(including low fidelity Prototype on Paper - POP) mobile app
Recognition: DC Service Design Jam 2016 “Most Pioneering" Design Solution
Design Strategy / UX Research / UI (POP) - Live Demo
J. Kim, C. Brown, A. Mangiuca, M. Martinez, A. Campbell