Claro! Water Quality
Monitoring Service

PROJECT TYPE: Service Design / Design Strategy

Project developed during Global Service Design event where participants identify
a real-world need, ideate and prototype concepts, and deliver a solution within 48-hours.

 

pexels-photo-67184BW.jpg
MAGNIFY_orangeSM.png

DISCOVER

After global theme of “splashing water” was announced, event participants brainstormed, shared preliminary ideas on translating theme to address a need, and formed respective teams around best ideas.

IMG_0110Gray.jpg

Using Flint, Michigan water crisis as guidance, formed group to learn about drinking water issues. Activities included:

  • Review National Primary Drinking Water Regulations (NPDWR) that apply to public water systems - including "acceptable" measurable levels of contaminants. 
  • Find examples of current advisories people are provided with during water quality emergency at national, sate and local levels.
  • List health issues caused or exacerbated by contaminated water, especially for children and the elderly. 
  • Create timeline to identify when people in Flint, Michigan began to notice something was wrong  with the drinking water via sensory identification (look, smell, taste) and how soon did they notify officials.
IMG_1484BW.jpg
IDEA_orangeSM.png

DEFINE

Problem Statement: 
How might we provide people with early, trustworthy, information about their water quality, so they know when to take action and what action to take? 

IMG_1504BW.jpg

Conduct impromptu interviews to get people's perception of public water systems. Came back to event HQ to
make sense of findings, ideate solutions, create prototypes, then went back out into local community to get "user" feedback.

DRAW_OrangeSM.png

DESIGN

Create a in-home service that provide users with "real-time" update on drinking water quality, will alert users to contaminants detected locally, and provide guidance on emergency safety precautions to take.

Storyboard of Service "In Action"

OverviewStoryBoard.jpg

UX Flow

DELIVERY_orange2SM.png

DELIVER

"Prototype Share Out" Demonstrate solution, Claro Water Quality Monitoring Service
(including low fidelity Prototype on Paper - POP) mobile app  
Recognition: DC Service Design Jam 2016 “Most Pioneering" Design Solution   

1) Contaminated water running undetected from faucet...

1) Contaminated water running undetected from faucet...

3) Contaminants detected (color streamers represent what sensor "sees" in water) and notification sent to mobile app...

3) Contaminants detected (color streamers represent what sensor "sees" in water) and notification sent to mobile app...

MOCK UP of Claro Water Quality Monitoring Service "Sell Sheet"

MOCK UP of Claro Water Quality Monitoring Service "Sell Sheet"

2) Attaching sensor to faucet & syncing with mobile app...

2) Attaching sensor to faucet & syncing with mobile app...

4) User alerted to water contamination via mobile app. Click image to view video presentation

4) User alerted to water contamination via mobile app.
Click image to view video presentation

Claro Mobile App (POP) UI Click image for live demo 

Claro Mobile App (POP) UI
Click image for live demo 

Skills Demonstrated:  
Design Strategy / UX Research / UI (POP) - Live Demo

Team Members:
J. Kim, C. Brown, A. Mangiuca, M. Martinez, A. Campbell